Frequently asked questions
THC is what makes you high, which is why it is illegal for CBD to contain more than 0.01% of THC. We subject our CBD to a barrage of independent and ISO certified tests to prove that it is THC free.
Premium CBD products
Not all CBD products are created the same. The highest quality CBD is both expensive to source and to manufacture. We think you deserve the best which is why we only use the best oils sourced from naturally sourced, hand-picked and air-dried GMO-free hemp plants grown in Oregon in the United States.
We wanted to make the highest quality products that people could be sure contained the correct and stated amount of CBD. It’s one of the reasons why we really welcome The Food Standards Agency work to ensure that all CBD companies are Novel Food compliant by March 2021. This authorisation process is being created to ensure that all CBD products categorised as Novel Foods meet strict legal guidelines. After the 2021 deadline, only CBD goods that have submitted a valid application will be allowed to remain on the market. Our submission to Novel Foods is well underway.
All your CBD is thoroughly and independently tested
So you have complete confidence that you’re buying a premium CBD product that is both legal and safe. If you’d like to see our testing certification, please just ask.
We believe our CBD oils are the best tasting on the market. We use a top-quality MCT carrier oil and the best flavourings ranging from our famous Chocolate, Mixed Berry, Peppermint, Lemon & Lime and Orange to a lovely Lavender night oil.
Made in the UK
We’re an inventive, cutting-edge, innovative and forward-looking company. Look out for more products coming soon.
The highest standards
It’s what we subscribe to as a responsible CBD company. Beware. Not all CBD oils brands are the same.
All of our CBD oils are suitable for vegans.
Gentle CBD extraction
Our CBD is extracted by a unique delicate distillation method. We then manufacture our oils using a luxury MCT (medium chain triglyceride) coconut oil for maximum flavour and a broad-spectrum hemp extract oil with naturally occurring CBD.
Is our CBD organic?
Our plants are grown without the use of any chemicals, pesticides, herbicides or artificial fertilisers. We also use hemp plants which are GMO-free, naturally sourced, hand-picked and air dried in Oregon.
Is CBD legal?
Yes, CBD oil is completely legal in the UK and EU. It is legal to sell it as a food supplement. There is evidence of people using this plant for thousands of years and there is no legal problem buying, owning, storing or using it at all. By law, all raw materials used to make CBD must contain less than 0.2% THC and individual products themselves must contain less than 1mg THC. Ours adhere to that. We independently test this to prove it. Please ask us for our certification if you are interested in finding out more. Don’t risk buying your CBD from sites that are not as rigorous as ours.
Why choose CBD?
CBD is a naturally occurring product found in the cannabis plant. Cannabis has been widely used by humans for thousands, if not tens of thousands of years. The plant itself has been used as a material, not unlike cotton, but it was also consumed as a food supplement and as a medicine for over 1,000 years. Only more recently in history has the cannabis plant come under different legislation and some countries have already gone full circle allowing it back for human consumption. CBD is fully legal in the UK as long as it contains minimal THC (tetrahydrocannabinol – the psychoactive part of cannabis that leads to the high). All our products comply with the legislation. Our products are all THC-free and are independently tested to show this.
What are endocannabinoids and how do they work?
We all have an endocannabinoid system, as do other mammals. The endocannabinoid system plays a crucial role in regulating a broad range of processes from our blood pressure and immune activity to how we experience pain and stress. CBD is a phytocannabinoid, derived from the Cannabis Sativa plant, and can influence our body in the same way as endocannabinoids.
What strength should you start with?
If you are new to CBD we recommend trialling our lowest strength oil or our lower strength capsules and starting with the lower dosing advised. How you take CBD, and how much is taken, can affect your bloodstream levels and with any new approach we suggest starting low and building up. There is some guidance of a maximum daily dose of 200mg as a food supplement but more recently the FSA suggested considering a maximum of 70mg in any 24-hour period. You may see that higher doses are occasionally discussed. This is when CBD is used as a medicine which is not what we are offering. We sell CBD as a food and not a medicine.We do not anticipate side-effects but if you were to experience any mild ones then take break for at least one day before considering returning to a lower dose. If you have any medical concerns please discuss these with your doctor before using CBD.
How do you take CBD?
You can take CBD in a number of different ways. If you are just starting then oils offer the most flexibility as you can start with a really low dose. The oil should be carefully dropped under your tongue and we would suggest starting with 1 or 2 drops. Hold for 60-90 seconds and then swallow. This makes it easier to build up to a dosage that suits you – perhaps 2-3 drops twice a day, once in the morning when you wake up and then again before bedtime. Be mindful of the FSA advice to take no more than 70mg a day. Some people love the earthy taste of Natural CBD oil but we know that many prefer a bit of flavour. So we have created a range of flavoured oils in addition to our Natural flavour – these include Peppermint, Pure Chocolate, Lemon & Lime, Orange and Mixed Berry flavours. We also have a Lavender Night Oil. As well as CBD oil we also sell soft gel CBD capsules which have been designed to make it straightforward for you to accurately dose. They are easy to swallow and very portable.
What is the difference between taking the oils and the capsules?
Our CBD oils have been designed to be taken as a few drops under the tongue where they are quickly absorbed into the bloodstream. Our soft gel capsules are slower releasing for a longer lasting effect. They are also very portable.
How will CBD help you?
We are selling CBD as a food supplement. As such we can’t make, nor do we, any medical claims in relation to our product. The reasons you may wish to take CBD have to be your own. We encourage you to do your own research though. It really is a fascinating area.
Is CBD safe?
We believe CBD to be entirely safe and millions of people are using it around the world. We are obliged to put sensible disclaimers on our product as people are all different and we want you to feel comfortable and get the most from the product. We therefore advise: not for under 18 years of age, not to take if pregnant or planning pregnancy, not to take if you are breastfeeding. If you have any other medical conditions that may be influenced by such a product, please discuss them with your doctor or an appropriate health professional before starting. We are not aware of any specific exclusions to document here but your clinical professional will support you.
Why is CBD expensive?
We offer our customers a high-end CBD product which is manufactured to all legislative standards within the UK. We think it is extremely important that you know you are buying a quality product with a guaranteed CBD concentration – and each of our batches are independently tested to prove just that. If you want to buy CBD with confidence then we believe we are the place to do just that. We use a top-quality carrier oil and have created a selection of striking flavours to suit every palate. We are also investing in our submission to The Food Standards Agency (FSA) who have advised all CBD companies that they have to be Novel Food compliant by 31st March 2021. After that date, only CBD companies that have submitted a valid application will be allowed to sell to consumers. As a responsible seller of CBD we work hard to adhere to the guidance and this clarification regarding CBD as a Novel Food is helpful – and we’re already in a strong position.
What is the difference between hemp and cannabis?
Hemp is a particular type of the cannabis plant that is grown to have a very low amount of THC in before it is processed. It is used to make Hemp Oil and hemp materials. It has been used for 10,000’s of years. You may hear about Cannabis Sativa a variety of which is used more commonly referred to as Hemp.
Can CBD impact on a drugs screen test?
CBD is entirely legal in the UK and used by many people. If you buy your CBD from us, it is very unlikely CBD will make a drugs screen positive as we independently test our CBD oils to ensure a THC-free product. Be wary of sites selling cheap CBD oil as they probably do not pay for the independent testing to ensure our level of safety for you.
What is your shipping policy?
Subject to items being in stock, we aim to dispatch all orders received by 3pm Monday - Friday the same day. Royal Mail aim to deliver the next working day but its not guaranteed.
UK delivery options:
UK Mainland (excluding Northern Ireland) - Standard Delivery free for all orders over £75. Orders placed before 2pm Mon-Fri will be delivered the next working day. Any orders placed after 2pm on this service will be delivered within 2 working days.
Royal Mail 24 (UK Mainland) – Next Day Delivery: £4.99. Orders placed before 2pm Mon-Fri will be delivered the next working day. Any orders placed after 2pm on this service will be delivered within 2 working days.
Royal Mail 48 - 48 Hour Delivery: £3.99. Tracked orders are despatched the same day for orders received before 2pm after that they are despatched the following day. Royal Mail aim to deliver within 48hours of despatch however this is not guaranteed.
Delivery to Europe: £15 or free on all orders over £200
International delivery: £25 or free on all orders over £200
Please check your order request and delivery details carefully. If you enter any incorrect details, including delivery address or postcode, we will often not be able to change this following submission.
Orders are delivered by courier and require a signature. If you (the customer) request the parcel to be left in a safe place, it is done so at your own risk and CBDDIRECT2U are not responsible for any damages, loss or theft of the parcel.
Returns & exchanges
What is your Return and Refund Policy?
You can return an unwanted item within 14 days of purchase for a full refund minus the delivery cost. We reserve the right to refuse a return if the goods are opened or not in saleable condition or damaged.
You are responsible for the cost of returning your items to us, unless you receive a faulty, damaged or wrongly dispatched item, we will then advise you of the returns process.
If an item is delivered to you faulty or damaged a refund or exchange will be offered, the problem must be reported within 48hrs of the delivery being made to you.
Returns can take up to 14 days to process, especially during busy periods.
Please repack you items with care using all the original packaging or a suitable alternative. As goods are your responsibility until they reach us.
Please ensure you package your returns to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to return the product to you, or only issue a partial refund.
Please fill in your details below and we will issue a returns label to you and send you a link for your nearest DPD Pickup shop.
For unwanted items, we can support returns via DPD the cost of this is £4.95 and this will be taken off your total refund.
You may track you return using your DPD Link. Your refund will be processed once the item is received safely by us.
What do I do if something arrives broken or damaged?
Please email us at firstname.lastname@example.org with the subject DAMAGED along with your order number and a photo of the broken product and we will help you out.
My order hasn’t arrived. What should I do?
We’re sorry to hear this. Please send us an email at email@example.com along with your order number and first and last name so we can look into this for you right away.
Work with us
Do you have an affiliate programme?
Yes. Please get in touch at firstname.lastname@example.org for more information on our affiliate programme.
Do you have an influencer review programme?
Yes, please get in touch if you are interested in finding out more. Email email@example.com.
Do you have a brand ambassador programme?
Yes, 5% Commission Paid For Every Product Sold And Free CBDDIRECT2U Products And Merchandise.
Benifits for you:
Free CBDDIRECT2U product samples.
20% Discount on any additional products you wish to purchase.
Benifits for your friends and followers:
10% discount given to your friends and followers using your unique discount code.
Pay for you
5% commission paid for every product sold through your efforts/unique discount code.
Do you sell wholesale?
CBDDIRECT2U offers first class wholesale support, we will provide you with a full training pack and our customer support team are always on hand to answer any addition questions. Please get in touch if you are interested in stocking our products.
Read our full privicy policy by clicking here.
Terms & conditions
What are your terms & conditions?
Read our full terms & conditions by clicking here.